TERMS OF SERVICE

1) COMPANY INFORMATION

Legal name: Naksill LLC
Address: 8 The Green STE B, Dover, Delaware 19901, United States of America
Jurisdiction: State of Delaware, United States (LLC)
Contact: privacy@naksill.com

2) ELIGIBILITY

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are intended for business and professional use.

3) ACCOUNTS, SIGNUP, AND SECURITY

3.1 Account creation. You may create an account through self-serve signup and/or request a demo. You agree to provide accurate information and keep it updated.

3.2 Account security. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You must notify us promptly of any unauthorized access or suspected security incident affecting your account.

3.3 Administrative users. If you create multiple users under an organization account, you are responsible for managing permissions and access.

4) THE SERVICES

Naksill provides an anti-abuse protection platform designed to help detect, prevent, and mitigate automated and malicious traffic and activity on web properties and applications. Features may include bot protection, account protection, page protection, layer-7 attack mitigation, and related controls, depending on your plan and configuration.

We may update, change, or discontinue parts of the Services from time to time. We will try to provide reasonable notice where changes materially reduce core functionality for paid customers.

5) CUSTOMER RESPONSIBILITIES

5.1 Lawful use. You will use the Services only in compliance with applicable laws and regulations.

5.2 Your configurations. You are responsible for configuring the Services appropriately for your environment, including any allow/deny rules, integrations, domain settings, and operational policies.

5.3 Your content and systems. You are responsible for the security and legality of your own websites, applications, and content, and for maintaining your own backups.

5.4 Notices to end users. Where required, you are responsible for providing any necessary notices to your end users (e.g., cookie banners, privacy notices, or disclosures about security processing) and obtaining consents where required by law.

6) PROHIBITED USES

You agree not to:

• reverse engineer, decompile, or attempt to discover source code or underlying ideas of the Services (except to the extent such restrictions are prohibited by law),
• access or use the Services to build or benchmark a competing product (except as permitted by law),
• interfere with, disrupt, or attempt to gain unauthorized access to the Services, systems, or networks,
• use the Services to transmit malware or conduct unlawful activity,
• misuse the Services in a way that could harm others or our infrastructure (including abusive traffic generation aimed at testing beyond reasonable limits without prior consent).

7) FEES, BILLING, AND TAXES

7.1 Paid plans. Some features require payment. Pricing and plan details are provided on our website, in an order form, or inside the dashboard.

7.2 Billing. If you purchase a paid plan, you authorize us (and our payment processor) to charge your payment method for recurring subscription fees and any applicable taxes.

7.3 Taxes. Fees are exclusive of taxes unless stated otherwise. You are responsible for applicable taxes, duties, or similar governmental assessments, except for taxes based on our net income.

7.4 Payment processor. Payments may be processed by third-party providers (e.g., Stripe). Your use of the payment flow may also be subject to the processor's terms.

7.5 Late payments. If a payment is past due, we may suspend access to paid features until payment is received.

8) TRIALS, FREE PLANS, AND USAGE LIMITS

We may offer free plans, trials, or promotional access. These may include feature limitations, usage caps, and retention limits. We may change or end free plans/trials at any time, subject to applicable law.

9) SERVICE LOGS, RETENTION, AND SUPPORT

9.1 Retention (security logs/events). Retention depends on your plan:

• Free plan: 7 days
• Low tiers: 30 days
• Default: 90 days (detailed logs)
• Enterprise tiers: 180 days
• Aggregated metrics: up to 24 months

9.2 Support. Support channels, response times, and availability depend on your plan and may be described on our website or in your order form.

10) INTELLECTUAL PROPERTY

10.1 Our IP. The Services, including software, design, code, documentation, and branding, are owned by Naksill and its licensors and are protected by intellectual property laws. We reserve all rights not expressly granted.

10.2 License to you. Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription term for your internal business purposes.

10.3 Feedback. If you provide suggestions or feedback, you grant us the right to use it without restriction or compensation.

11) CONFIDENTIALITY

Each party may receive confidential information from the other. Confidential information includes non-public business, technical, or security information.

You agree to protect our confidential information with reasonable care and use it only to use the Services. We will do the same for your confidential information we receive.

This section does not apply to information that is public through no fault of the receiving party or was lawfully obtained without confidentiality obligations.

12) PRIVACY AND DATA PROTECTION

12.1 Privacy Policy. Our Privacy Policy explains how we handle personal data related to the website and Services.

12.2 Customer data. To the extent we process personal data on your behalf in providing the Services, you may be the controller and we may act as a processor/service provider. Where required, we can provide a Data Processing Addendum (DPA).

12.3 Subprocessors. We may use subprocessors to deliver the Services. A current list is available on our Subprocessors page.

13) WARRANTIES AND DISCLAIMERS

The Services are provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, Naksill disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Services will be uninterrupted, error-free, or that all threats will be detected or blocked. Security products reduce risk but do not eliminate it.

Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

14) LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• Naksill will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, goodwill, or business interruption, even if advised of the possibility.
• Naksill's total liability for all claims arising out of or relating to the Services or these Terms will not exceed the amount you paid to Naksill for the Services in the three (3) months preceding the event giving rise to the claim (or USD $100 if you used only a free plan).

Some jurisdictions do not allow limitations of liability, so these limits may not apply to you.

15) INDEMNIFICATION

You agree to indemnify and hold harmless Naksill and its affiliates, officers, directors, employees, and agents from and against claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• your use of the Services in violation of these Terms or applicable law,
• your websites, applications, or content,
• your configuration choices or misuse of the Services.

16) SUSPENSION AND TERMINATION

16.1 By you. You may stop using the Services at any time. Subscription cancellations and effective dates depend on your plan and billing terms shown at purchase.

16.2 By us. We may suspend or terminate your access to the Services if:

• you materially breach these Terms,
• your use poses a security risk to the Services or others,
• we are required to do so by law,
• payments are overdue.

Where reasonable, we will provide notice and an opportunity to cure.

16.3 Effect of termination. Upon termination, your right to use the Services stops. We may delete or anonymize data according to our retention practices and legal obligations.

17) CHANGES TO THE SERVICES AND TERMS

We may update the Services and these Terms from time to time. If we make material changes to the Terms, we will post the updated Terms and update the "Last updated" date. Continued use after the effective date means you accept the updated Terms.

18) EXPORT AND SANCTIONS COMPLIANCE

You agree to comply with applicable export control and sanctions laws and not to use the Services in violation of such laws.

19) GOVERNING LAW AND DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Services will be brought in the state or federal courts located in Delaware, and each party consents to personal jurisdiction and venue there.

20) MISCELLANEOUS

20.1 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets.

20.2 Entire agreement. These Terms, together with any order form, plan description, and policies referenced (including the Privacy Policy), form the entire agreement between you and us regarding the Services.

20.3 Severability. If any provision is held invalid, the remainder will remain in effect.

20.4 Waiver. Failure to enforce a provision is not a waiver.

20.5 Force majeure. Neither party is liable for delays or failures due to events beyond reasonable control (e.g., outages, natural disasters, war, labor disputes).

21) CONTACT

Privacy questions: privacy@naksill.com

Naksill LLC
8 The Green STE B
Dover, Delaware 19901
United States of America